FailBank 2009 … 4 Days Later
Have I mentioned my plane tickets, yet? I think I must have yesterday … And I imagine you are otherwise familiar with what I have decided to call FailBank 2009, an homage to the #googlefail of last month …
Anyway. On top of a plane ticket that remains UA, I’ve just discovered at least one missing pre-scheduled payment I had arranged with that particular credit card company. That means they tried to run my Visa check card and got nowhere with it. Still unable to reach any one on hold (I’m beginning to think there’s no one there at all) … I can only sit and wait for tomorrow to come.
Meanwhile I can’t help but tumble over the details of this whole debacle … as a programmer and project manager myself, I find it incredibly hard to grasp some reasoning on why things were executed in this manner:
1. Couldn’t you have done more work in a development/ beta environment with one final “dump” before you moved to live?
2. Did you REALLY have to upgrade the bank system, the phone system, the web system, AND restyle the website at the same time? (An aside, not only does the new site look like it was put together this weekend, but the new online banking is unecessesarily different from the friendly, intuitive interface we had before)
3. Do you think we LIKE when you leave your tellers in the dark? At this point, they’re the only communication we have with you if we can even get the time to visit a branch – and it seems you’ve let them out to dry worse than us!
4. Who told you it was a good idea to do this without letting anybody know? I was IN the branch on Friday afternoon … and this started Friday night. There was NOTHING to warn me of this impending disaster.
I am sorry to anyone else who is going through this. I want to thank people like floor9 for keeping on top of this and allowing a medium for others to share their rants.
I hope anyone going through this with me, too, isn’t too hard on the tellers and reps if they aren’t giving you reason (read: not being jerks). It’s big-momma-FailBank’s fault this is happening – they are just the messengers!
So yes, I’m still on hold.
I give up for today.
Until tomorrow …
(¢) Penny
